I
received fantastic customer service when I went to upgrade my phone. The
customer representative, Diane, was not only very helpful, but very kind and
outgoing. When it came to talking about the phone updates, she went through every
option. Talking about which phone was best for your buck and explained the
different storage sizes and letting you know what’s best. When it came to
questions, she listened to you with her full attention, and answered with full
knowledge. Going into a store, and me not knowing too much about phone, and
then getting a representative who actually takes the time to explain and
listen, was refreshing. When it came down to actually buying my phone, she
helped me understand everything they were going to do, because I have anxiety
about the cloud, and she showed a different way of transferring everything
without iCloud, which was very relieving.
After
purchasing and setting up my phone, my mother had questions, and she was very
helpful towards her as well. Also showed us this device for the car, how it
works, how they install, everything you need to know about said device. My
mother was hesitant about it, but with Diane answering every question, it
helped ease our thoughts about it. We ended up buying the device and got a
great discount on it.
At the
end, as we were leaving, Diana thanked us for coming in and purchasing the
phone and car device. She even gave us a business card, and put her name and
number on the back, if we had further questions, or if something broke she
would help use out. Having representatives that actually care was so nice to
see, because the lady that was the greeter was rude, but getting Diane to help,
made the experience so much more relaxing and easier.
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